Frequently Asked Questions

Follow the "Register Now" button at the HeyGuru home page.
Alternatively, you can also follow "Register Now" link from the menu bar.
You can register as a parent by providing your Name, email id (which will be your login user) and a password.

A student account can only be created and managed by a parent.
A parent account needs to be created first and follow "Manage Students" link in the dashboard to create/manage student accounts.

As a parent, you first need to create a new student account under "Manage Students" section.
Once you have a new course, you can choose student name from the dropdown to assign the course.
Due to privacy concerns, a course once assigned to a student can't be unassigned.
Alternatively, you can also assign a course to an existing student from parent "My Dashboard" under Unassigned tab.

Under parent login window, follow "forgot password" link below Login button.
Specify your account email id, and we will send you a password reset link to your email box.
You should receive password reset email within 5 minutes. Also, please ensure emails from heyguru are not going to your junk box. Please mark HeyGuru Support emails (from contactus@heyguru.com.au) as "Not A Spam" to avoid missing any important communication.
You can also contact HeyGuru support team (following contact-us page) in case you see any difficulties.

A student account can only be created and managed by a parent.
A parent account needs to be created first and follow "Manage Students" link in the dashboard to create/manage student accounts.

Student can take a test in either Online Mode or Paper Mode.

Online Mode: In online mode, a student can answer questions in the test directly by selecting the right answer from given options. This will give students some hands-on experience on how to practice for computer based online competitive tests.

Paper Mode: Paper mode is an innovative way where student will see questions online but they need to answer the questions on a paper answering sheet. This is an attempt to simulate paper based exams and give some hands-on experience to students on how to answer on a paper answering sheet.
Students will be asked to download and print answering sheet before the start of the test. At the end of the test, students are required to copy their answers from paper answering sheet back to their test screen.

There are some reports and stats, available to both parents and students, showing students' perfromance and progress at course level.

Course Completion:The graph indicates the percentage of course already completed. This is derived based on the number of tests attempted at least once out of total number of tests in the course.

Course Average:The graph indicates the average percentage score from all the tests attempted so far.
The color of this graph highlights the overall perfromance in Red (Requires Attention), Amber (Can Do Better) and Green (Outstanding)


Course Subject Wise Reports:These are the detailed reports indicating how a student is doing in various subjects and categories across the course.
There are represented as bar graphs for both average scores and average time taken across various subjects and subject categories. It will provide an insight on studnet strenghts and areas of improvements.
Where it is important to understand how a studnet is performing by score in various subjects and subject categories, time based reports helps to understnad another important dimension on how well a student is in control solving problems within expected time limits.
All the bar graphs are color coded to highlight performance in particular subject and subject category as Red (Requires Attention), Amber (Can Do Better) and Green (Outstanding)

There are some reports and stats, available to both parents and students, showing students' perfromances at individual test level.

Test Score: The graph indicates test result as percentage scored.

Answers Breakup: It gives an breakup on number of questions answered correct, answered incorrect and not answered.

Accuracy Score: This score gives an indicator on how accurately questions were answered in given test.

Speed Score: We have built some intelligence to measure students' performance with time spent. The score gives an indicator on how well student spent time answering questions. This will help student understand how well they are doing with their speed. Anything less than 100% indicates that student has overspent on average per question. Look at insight reports to see detailed time performance reports per subject and subject categories.

Subject Wise Reports:These are the detailed reports indicating how a student is doing in various subjects and categories for a particular test.
These are represented as bar graphs for both average scores and average time taken across various subjects and subject categories. It will provide an insight on student strengths and areas of improvements.
Where it is important to understand how a student is performing by score in various subjects and subject categories, time based reports help to understand another important dimension on how well a student is in control solving problems within expected time limits.
All the bar graphs are color coded in Red (Requires Attention), Amber (Can Do Better) and Green (Outstanding,) to highlight performance in particular subject and subject category.