To protect children's on-line privacy, we don't collect school going children personal identifiable details. Only persons above the prescribed minimum age by the law can purchase the subscription. If you are below the minimum age, we recommend the parents/guardians of such students to complete purchases, or otherwise register, under their own names.
We collect your personal information in a lawful and fair means and not in an unreasonably intrusive manner. HeyGuru collects personal information, which is necessary to provide you with the test preparation contents authorised access.
We collect your personal information (viz., your name, email, address, and a password for your account) whenever:
- You register on HeyGuru website for a free trial test
- You purchase a HeyGuru product or service
- You agree to receive informational updates, offers, and/or other notifications from HeyGuru
- You participate in a survey conducted by HeyGuru
- You visit HeyGuru website anonymously*
NOTE: HeyGuru do not capture or store your credit card information whereas all such transactions information is transmitted in an encrypted form by using Secure Socket Layer (SSL) protocol.
Reasons for collecting personal information to:
- Customize your test preparation service.
- Send you with individual and comprehensive test reports.
- Transmit the password information when required.
- Identify you as the subscription owner and to provide better customer service to you.
- Perform authorised financial transactions.
- Generate HeyGuru website visitors' statistics.
Enhance your experience by analysing the generated statistics about site traffic and HeyGuru websites interaction.
Make the login process more user's friendly by avoiding repetitive entering of same information.
Track navigation history to ensure transaction pages, such as 'shopping cart' interactions, work correctly.
Most browsers by default are set up to accept cookies. You can reset your browser preferences. To disable or refuse all cookies or to alert when a cookie is being sent you will have to reset your browser preferences. You can search at your browser Help menu to learn the correct way for modifying your cookies. Cookies enable you to maintain continuity as you move from page to page.
NOTE: Our services may not function properly for users when cookies are not used.
Your information will be held in Australia. Protecting your privacy is very important to us. We encourage you to read this document and to use the information in it to make informed decisions about the information that you share with us and others. We assure you that we do not share your information with third parties for their marketing purposes. Your collected information will only be used or disclosed for the purpose for which it was collected (the primary purpose) or for a secondary purpose that an individual would reasonably expect. This includes our communication with you about us, our Website or about other business initiatives. If you do not wish to receive any more similar emails, click the 'unsubscribe' button at the bottom of the email, and we will not send you anymore. If you do not provide personal information to us, we may not be able to provide you with services through the Website.
We may disclose your personal information when required to do so by government authorities or otherwise as required or permitted by law for the prevention or detection of a crime. We also may disclose user information when we have reason to believe that someone is interfering with other customers or users of the Web Site or to protect our rights or anyone else that could be harmed by such activities. If HeyGuru is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, Personal Information may be one of the transferred assets. We may share your data with website hosting service providers that help us to run the website or with our partners in Australia or outside Australia. By using the HeyGuru website, you consent to the transfer of your information outside your country, including to the Australia.
Please contact us if you have any concerns or complaints about the manner in which we handled your personal information or the practices of this Site, or your dealings with this Site. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.
You are responsible for the confidentiality of your username and password. You agree not to share this information with anyone else. You also agree to notify HeyGuru immediately for any unauthorised use of your username and password. HeyGuru will use your username and password to identify you when you return to our Website for using your paid subscription. If you forget your password, you may be issued a new password. We highly recommend you to change your password from time to time. HeyGuru will not be liable for any loss or damage arising from your failure to comply with this section. If you don't access the account for more than month your account will be on hold. In that case, you have to contact HeyGuru to release your account.
When as an authorised user, you access HeyGuru website, you are using it through World Wide Web, the Internet or third-party networks or facilities that are beyond the control of HeyGuru. You as a user assume all risk and liability of your use of the World Wide Web, the Internet or any such third-party networks.
We employ reasonable physical, electronic and managerial security measures in accordance with the privacy statement to safeguard and prevent unauthorized access, use and/or disclosure of your personally identifiable information collected while joining the subscription. We review our security systems and processes regularly to make any appropriate changes required. At any stage if your personal information such as email or phone changes, then your account may not function properly. It is your responsibility to inform HeyGuru immediately for such changes. We will retain your information for a reasonable period or as long as the law requires.
Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. While purchasing online subscription all of your credit card information is transmitted in an encrypted form by using Secure Socket Layer (SSL) protocol. Whilst HeyGuru strives to protect your identifiable information, we cannot ensure or provide any warranties in respect of the security of any information you transmit to us or obtain from our online products or services. While we take commercially reasonable measures to maintain a secure site and electronic communication, accordingly use of the HeyGuru website is at your own risk.
HeyGuru takes all reasonable steps to ensure that all external links use by us are safe. HeyGuru shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of any such content, goods or services available on or through any such site or resources.